Privacy policy

Nordal Products is committed to protecting your personal information, to being transparent about the information it holds about you and to complying with the legal provisions set out in Quebec and Canadian legislation.

The purpose of this policy is to explain clearly how we collect and process your personal information.

The data collected enables us to better carry out our mission on a daily basis. Your personal information will not be used without your consent or for purposes other than those for which it was collected or in accordance with applicable laws.

If you have any questions about this policy, please contact Nordal Products’s Privacy Officer using the contact details at the end of this policy.

Nordal Products is committed to obtaining your manifest, free and informed consent to the collection, use and storage of your personal information.

Personal information is any information about an individual from which that person can be identified. It does not include data from which the identity has been removed, i.e. anonymous data. We may collect, use, store and transfer different types of personal information about you, which we have grouped together as follows:

• Identity data includes first name, last name, title, customer number, date of birth and gender;
  Contact data includes address, billing address in the event of a transaction, e-mail address, organisation, job title, telephone number(s), emergency contacts;
• Socio-demographic data includes household type, main source of income, income, type of accommodation, reason for using services, ethnic origin, citizenship, family members, language spoken, health information (special diet, disability), level of education;
• Payment and purchase data includes payment card details (credit or debit). Donation data includes details of donations made by and for you and other details of donations and services you have made or obtained from us;
• Marketing and communications data includes your preferences for receiving marketing communications from us and our third parties and your preferences for communications. This also includes the fact that we may make a record of conversations we have had with you in person and/or communications you have sent to Nordal Products. This helps us to manage our relationship with you and to ensure that you only receive communications that are relevant and tailored to your preferences;
• Technical data includes Internet Protocol (IP) address, your login details, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technologies on the devices you use to access our website or social media;
• Usage data includes information about how you use our websites and services;
  Job and internship applicant data includes any data you have submitted to us through a job or internship application at Nordal Products.

Any other personal information that we have not requested (such as personal information that you voluntarily provide to us in an email or by sharing your comments through our website or on our social media channels or contained in a registration form for an activity, use of a service or donation campaign).

We will collect your personal information using a number of tools. Paper health forms, mobile applications, social networks and face-to-face contacts.

When you use our services, register for or participate in an activity or event, interact with the coalition via email, social media, telephone or in person, we store the personal information you give us, such as your name, email address, postal address, telephone number or other necessary information. We also keep a record of your purchases and communications with us.

When you interact with our website or social media, we may automatically collect technical data about your equipment, actions and browsing patterns. We collect this personal data using cookies and other similar technologies. We use a consent platform that complies with Canadian consent standards on our website.

Our website contains hyperlinks to other sites. When you leave our website using one of these links to access other sites, you will be subject to the security and privacy policies of those sites.

We occasionally receive information about you from third parties, as set out below:

• Analytics providers such as Google Analytics;
• Advertising networks such as Facebook and Google AdWords;
• Search information providers such as Google;
• Publicly available information about you.

The servers of these suppliers hosting data may be located outside Quebec or outside Canada.

Nordal Products collects personal information by fair and lawful means and limits collection to personal information required for the following purposes:

• To compile data relating to our services, activities and impact in order to improve our services, to prepare applications for funding or grants, to produce reports, to present in various communications tools or to submit to various studies, surveys or polls;
• To communicate with you periodically in writing, orally or electronically in order to keep you informed of news concerning Nordal Products or any information likely to be of interest to you;
• Process your invoices and prepare your official receipts;
• To establish and maintain our relationship with you, understand your needs and tailor our approach to serve you better;
• To use data analysis to improve our website, social media, marketing and communications with you;
• To carry out a staffing process;
• To comply with regulatory and legal requirements.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.

In determining the appropriate retention period for personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of harm arising from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and the possibility of achieving those purposes by other means, as well as applicable legal requirements.

Your personal information will be retained for a minimum of 5 years following the last activity, i.e. the last purchase or service rendered by our company, as required by our legal obligations.

We have put in place appropriate safeguards (both in our procedures and in the technology we use) to ensure that your personal information is as secure as possible.

We will ensure that any third parties we use to process your personal information do the same and that they only process your personal information on our instructions. Third parties will also be subject to a duty of confidentiality. Nordal Products does not trade, rent or sell personal information to third parties for commercial purposes.

Nordal Products staff are authorised to access personal information only on a need-to-know basis and for the purposes for which it was collected. All employees are required to sign a confidentiality agreement as a condition of continued employment with Nordal Products. Employees are aware of the importance of maintaining the confidentiality of personal information and particular care is taken in the disposal and destruction of personal information to prevent unauthorised parties from gaining access to it.

Nordal Products undertakes to take the following actions when a privacy incident occurs:

• Record the incident in the register of incidents involving personal information to keep an accurate record of what happened;
• Inform the CAI (Commission d’accès à l’information) in the event of an incident involving personal information;
• Communicate information about the incident to the persons concerned within a timeframe deemed reasonable, depending on the risk and the sensitivity of the personal information concerned;
• Continuously review and improve the safeguards in place to ensure that your personal information is as secure as possible.

Nordal Products offers you the possibility of requesting access to your personal information, requesting the correction of your personal information and requesting the deletion of your personal information (right to be forgotten). Please note that we will not always be able to respond positively to your request for erasure if there are specific legal grounds, which will be provided to you following your request. To exercise any of the rights listed above, please use the contact details at the end of this policy.

Nordal Products offers you the opportunity to limit or opt-out of communications you receive from Nordal Products. To change or withdraw your consent, please use the contact details at the end of this policy.

Requests for access to personal information are processed within 30 working days of receipt of the formal request. Requests are free of charge.

Please check this section of our website regularly for changes to our Privacy Policy.

From time to time, we may use personal information collected for new or additional purposes and, if so, we will amend this Privacy Policy to include those new or additional purposes and obtain your consent through your continued use of our services.

Please contact us if you have any questions about any aspect of this privacy policy, and in particular if you wish to object to any processing of your personal information that we carry out for our legitimate organisational interests.

Please also contact us if you have any questions about the personal information we hold about you, or to change your contact preferences with us.

info@nordalprod.com